In today’s dynamic business environment, supervisors are required to effectively resolve issues involving individuals and processes. This training will help participants understand their roles and aid them in setting clear outputs for subordinates and monitoring these in line with improving performance and productivity. It explores the skills and attitudes needed for self-management and building high-performing teams. It will facilitate a reflective experience and expose participants to key challenges faced by every manager and how to practically work through them.
An organization that does not have a clearly defined management structure and leadership pattern is likened to a ship without a captain. The role of supervisors is to provide direction among the team members along the organizational framework. This supervisory course will enhance the supervisory skills of the participants and equip them with the ability to achieve results through effective leadership of the team members.
The success of every supervisor depends on how quickly they learn people management skills to complement their technical knowledge. This unique “How to” course provides new and experienced supervisors with the practical skills needed to lead their teams to success.
Learning Outcomes
Participants will be able to:
- Understand the roles and responsibilities of the supervisor in a diverse work environment
- Coordinate and align jobs to corporate objectives
- Assign responsibilities and Delegate appropriately
- Understand high performance team management practice and process
- Establish credibility with employees, peers and management
- Acquire a good understanding of leadership, team building, communication and motivation, and what part they play in effective supervision
- Recognize different behavioural styles and how to manage them for better productivity
- Learn how to apply leadership and coaching/support skills
- Understand their responsibilities as a supervisor, to self, the team, and the organization
- Use creative thinking in problem solving and decision making
- Develop strategies for motivating the team, giving feedback, and resolving conflict
- Strengthen techniques for managing the performance of teams
- Learn some ways to deal with the challenges of the role
Course Module
- Understanding Supervisory Management and other critical underpinnings of Effective Supervision
- Supervisory roles and functions
- Setting Goals and Defining Expectations
- The Supervisor as a Team Leader
- Developing Excellent Interpersonal and Communication Skills
- The Art of Delegation (Degrees and Implementation)
- Time Management and Productivity
- Emotional Intelligence & Attitudinal Change for Effective Performance
- Supervisor’s critical roles as an Advisor and Team Builder
- The Supervisor as a Motivator
- Coaching, Giving Support and Receiving Feedback
- Managing employee performance and discipline
- Making decisions and creating solutions
- Conflict Management and Resolution
- Handling peculiar challenging work situation (Case Studies)
Who Should Attend
Supervisors/Team Leaders/ New Managers/Admin and Personnel Managers and others who perform related functions in the Public and Private sectors
Training Delivery Techniques
For learning to be more impactful and effective, we adopt a seamless combination of Lectures, Group Discussions, Case Studies, Individual/Group Exercises, Videos and Role Play. Participants will gain both theoretical and practical knowledge of the topics. The emphasis is on the practical application of the topics and this will aid attendees to apply the knowledge gained both at work and personally.
